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Support Routing Rules

Ticket routing by channel, plan or subject.

Full screen Try a theme

Choose the primitives library your project already uses. Both look the same: your theme, not the variant, controls colors, shape, type and motion.

About this feature

What it's for

  • Ticket routing by channel, plan or subject.
  • Automatic assignment to teams.
  • Escalation rules.

For workflows with branches and waits, use AI Workflow Canvas.

Includes

  • Ordered rules
  • Enable toggle
  • Reorder
  • Add rule
  • Delete rule
  • Live tester
  • First match wins

Works with

  • Radix UI and Base UI primitives (pick the one your project uses)
  • React 19, Next.js App Router and Tailwind CSS 4, installed with the shadcn CLI
  • Your theme tokens, in light and dark mode
  • 1 template or blueprint on this site use it (below)

Install

Included with Agentic UI Kit (one-time license). Install needs your license key: see pricing · connect your project.

Agentic UI CLI
agentic-ui add support-routing-rules
Installs through shadcn and adapts the component to your design tokens.
shadcn CLI
npx shadcn@4.17.0 add @agentic-ui/support-routing-rules

Used in

Type
Feature
Variants
Radix UI and Base UI
Themes
Light and dark
Widths
Preview it at desktop, tablet and mobile widths above.
Motion
Animated, with a reduced-motion fallback
Sample data
Ships with sample data in its own files; replace it with your own.