# Support Ticket Workspace

Ticket detail with conversation and timeline.

- id: `support-ticket-workspace`
- Page: https://agentic-ui-kit.com/components/support-ticket-workspace
- Live preview: https://agentic-ui-kit.com/live/fixture/support-ticket-workspace?piece=support-ticket-workspace

## Install

```bash
agentic-ui add support-ticket-workspace
npx shadcn@4.17.0 add @agentic-ui/support-ticket-workspace
```

## Metadata

- **Level:** page
- **Category:** page
- **Installable in:** Radix UI (registry variant new-york)
- **Capabilities:** conversation-thread, internal-notes, assisted-reply, activity-timeline, audit-log, customer-sidebar, status-actions, assignee-combobox, free-text-tags, related-tickets
- **Intents:** explore-detail, communicate, audit-trail
- **Suits domains:** support, crm, operations, devops-status
- **Interaction:** tabs, composer, combobox, status-actions, filters
- **Screen role:** detail
- **Density:** medium
- **Dark mode:** yes
- **Use it for:** ticket detail with conversation and timeline, customer case with history and audit, incident with internal notes and status changes
- **Avoid when:** high-volume real-time chat, long documents with collaborative editing
- **Preserve when adapting:** thread-plus-sidebar, internal-vs-public, timeline-and-audit-split
- **Replace when adapting:** domain-copy, sidebar-fields, event-codes
- **Adaptation effort:** medium
- **Coupling:** medium
- **Quality breakdown:** visual 9/10, responsive 8/10, accessibility 9/10, code 8/10
- **Uses primitives:** avatar, badge, button, card, label, popover
- **npm dependencies:** lucide-react, cmdk
- **Motion:** profile subtle, library css, reduced-motion fallback yes
- **Used in:** Support Desk (blueprint)
- **npm dependencies (registry):** lucide-react@0.577.0
- **Registry dependencies:** ai-prompt-composer, form-async-combobox, lib-motion, lib-motion-list, lib-motion-micro-interactions, lib-primitives, motion-skeleton-shimmer, motion-tab-indicator