# Support Routing Rules

Ticket routing by channel, plan or subject.

- id: `support-routing-rules`
- Page: https://agentic-ui-kit.com/components/support-routing-rules
- Live preview: https://agentic-ui-kit.com/support-desk/settings?piece=support-routing-rules

## Install

```bash
agentic-ui add support-routing-rules
npx shadcn@4.17.0 add @agentic-ui/support-routing-rules
```

## Metadata

- **Level:** feature
- **Category:** feature
- **Installable in:** Radix UI (registry variant new-york), Base UI (registry variant base-vega)
- **Capabilities:** ordered-rules, enable-toggle, reorder, add-rule, delete-rule, live-tester, first-match-wins
- **Intents:** configure, execute-flow
- **Suits domains:** support, operations, devops-status, crm
- **Interaction:** toggle, reorder, modal-form, live-preview
- **Screen role:** management
- **Density:** medium
- **Dark mode:** yes
- **Use it for:** ticket routing by channel, plan or subject, automatic assignment to teams, escalation rules
- **Avoid when:** workflows with branches and waits (use ai-workflow-canvas)
- **Preserve when adapting:** ordered-first-match, inline-tester
- **Replace when adapting:** fields, destinations
- **Adaptation effort:** medium
- **Coupling:** medium
- **Quality breakdown:** visual 8/10, responsive 8/10, accessibility 8/10, code 8/10
- **Uses primitives:** card, button
- **npm dependencies:** lucide-react
- **Motion:** profile subtle, library css, reduced-motion fallback yes
- **Used in:** Support Desk (blueprint)
- **npm dependencies (registry):** lucide-react@0.577.0
- **Registry dependencies:** lib-feedback-notification-center, lib-motion, lib-motion-list, lib-motion-micro-interactions, lib-motion-modal-enter, lib-primitives, lib-tokens, motion-skeleton-shimmer, motion-tab-indicator