# Support Analytics Overview

First response and CSAT per period.

- id: `support-analytics-overview`
- Page: https://agentic-ui-kit.com/components/support-analytics-overview
- Live preview: https://agentic-ui-kit.com/support-desk/analytics?piece=support-analytics-overview

## Install

```bash
agentic-ui add support-analytics-overview
npx shadcn@4.17.0 add @agentic-ui/support-analytics-overview
```

## Metadata

- **Level:** page
- **Category:** page
- **Installable in:** Radix UI (registry variant new-york)
- **Capabilities:** first-response-median, resolution-median, csat, sla-compliance, daily-volume, csat-distribution, frt-by-priority-vs-target, channel-mix, agent-leaderboard, range-tabs, channel-filter
- **Intents:** compare-over-time, show-composition, track-status
- **Suits domains:** support, operations, saas, devops-status
- **Interaction:** tabs, select, tooltip
- **Screen role:** overview
- **Density:** medium
- **Dark mode:** yes
- **Use it for:** first response and CSAT per period, SLA compliance by priority, created vs resolved volume per day
- **Avoid when:** ad-hoc BI with free-form queries, fewer than 7 days of data
- **Preserve when adapting:** kpi-then-trend-hierarchy, target-markers
- **Replace when adapting:** metrics, targets, domain-copy
- **Adaptation effort:** medium
- **Coupling:** medium
- **Quality breakdown:** visual 8/10, responsive 8/10, accessibility 8/10, code 8/10
- **Uses primitives:** card, table, avatar
- **npm dependencies:** lucide-react
- **Motion:** profile subtle, library css, reduced-motion fallback yes
- **Used in:** Support Desk (blueprint)
- **npm dependencies (registry):** lucide-react@0.577.0
- **Registry dependencies:** form-async-combobox, lib-feedback-notification-center, lib-motion, lib-motion-list, lib-motion-micro-interactions, lib-primitives, lib-tokens, motion-skeleton-shimmer, motion-tab-indicator